For the last few months we've been getting increasing website traffic from Brazil, São Paulo in particular. We have a good friend from São Paulo and he confirmed that most Brazilians still think that Britain makes things and makes them well. Our first order came mid February and, as per usual, we dispatched within a day having confirmed that Brazil uses European round two pin plugs and not the North American flat pin variety.
A week later we heard from the customer. 'Hi there, when can I expect my order ?'. We asked her to wait a few more days; our lamps are quite large (and quite hollow) customs authorities occasionally like to x-ray the package in case something more sinister has been bundled-in. We heard nothing more and assumed the package had arrived.
Five weeks later, and a little to our surprise, the customer came back to us. 'Ermmm,.. When can I expect my Onion ?'. Clearly it wasn't going to turn up.
By that time I'd already engaged our friend, Rodrigo Dias Bueno, to help us construct a Brazilian section to the website. Rod passed on our profuse apologies and we immediately dispatched a second Onion to São Paulo. Three days later we got a text from Rod, "Stopppp!!!!, the Onion arrived." We'd already sent the second Onion so It must have gone straight by Air Mail. We were happy, our customer in São Paulo had her Onion, so all was good.
Two weeks later the São Paulo customer was back in touch with Rod. "The second one just arrived".
No problem, it wasn't her fault so we asked her to just send it back and we'd refund her the postage in full. "No, I love Onion, I'll just buy this one from you too.."
This story has a second ending. Rod is helping us export British cool to Brazil. We're not quite live yet but if you can speak Portugese then you feel free to preview our Abajures de Cachorros
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